{
  "page": {
    "id": "jc3vs8tpcwsy",
    "name": "mux",
    "url": "https://status.mux.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Mux Dashboard","created_at":"2016-08-05T20:29:00.252Z","updated_at":"2026-06-10T18:58:02.494Z","position":1,"description":"The Mux web dashboard and reports at https://dashboard.mux.com.","showcase":false,"start_date":null,"id":"f18jyjc2qxnp","group_id":null,"page_id":"jc3vs8tpcwsy"},{"status":"operational","name":"Mux Docs","created_at":"2021-03-15T20:39:44.153Z","updated_at":"2021-11-09T02:13:26.121Z","position":2,"description":"The documentation pages at https://docs.mux.com.","showcase":false,"start_date":"2021-03-15T00:00:00.000Z","id":"bswsp33gjzns","group_id":null,"page_id":"jc3vs8tpcwsy"},{"status":"operational","name":"Mux Video - VOD","created_at":"2018-07-02T23:44:03.292Z","updated_at":"2026-10-01T07:00:09.968Z","position":3,"description":"Services pertaining to Mux Video for non-live sources. Includes ingestion of on-demand video files via URL and via Direct Uploads, as well as non-live video playback.","showcase":false,"start_date":null,"id":"07wx2l6k5hkt","group_id":null,"page_id":"jc3vs8tpcwsy"},{"status":"operational","name":"Mux Video - Live","created_at":"2020-07-31T15:15:26.260Z","updated_at":"2026-10-01T07:00:11.201Z","position":4,"description":"Services pertaining to Mux Live, including RTMP ingest and live video playback.","showcase":false,"start_date":null,"id":"1ctjrh8xy9k2","group_id":null,"page_id":"jc3vs8tpcwsy"},{"status":"operational","name":"Mux Robots","created_at":"2026-04-16T15:05:17.565Z","updated_at":"2026-10-01T07:00:12.569Z","position":5,"description":"Services pertaining to the Mux Robots product.","showcase":false,"start_date":"2026-04-16T00:00:00.000Z","id":"9pp5n710tk3t","group_id":null,"page_id":"jc3vs8tpcwsy"},{"status":"operational","name":"Mux Data - Data Collection","created_at":"2016-08-05T20:29:00.264Z","updated_at":"2026-07-01T22:50:05.190Z","position":6,"description":"The APIs that collect and process new video view data for Mux Data.","showcase":false,"start_date":null,"id":"szmzmtrj3xbd","group_id":null,"page_id":"jc3vs8tpcwsy"},{"status":"operational","name":"Mux Data - Engagement Counts API","created_at":"2025-06-18T14:25:48.752Z","updated_at":"2026-04-16T15:05:59.263Z","position":7,"description":"stats.mux.com realtime view and unique viewer counts","showcase":true,"start_date":"2025-06-18T00:00:00.000Z","id":"85sl0gkccz8m","group_id":null,"page_id":"jc3vs8tpcwsy"},{"status":"operational","name":"Mux Player - Embeds","created_at":"2025-10-20T09:37:01.198Z","updated_at":"2026-04-16T15:05:59.476Z","position":8,"description":"Mux Player embeds on player.mux.com","showcase":false,"start_date":"2025-10-20T00:00:00.000Z","id":"yys0l5nv0j4n","group_id":null,"page_id":"jc3vs8tpcwsy"}],
  "incidents": [{"name":"Mux Video Infrastructure Maintenance","status":"scheduled","created_at":"2026-10-02T16:26:32.282Z","updated_at":"2026-10-02T18:23:50.231Z","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/ldlwlh3rmmhz","scheduled_for":"2026-10-06T05:00:00.000Z","scheduled_until":"2026-10-06T08:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-02T16:26:32.389Z","reminder_intervals":null,"id":"yg2t1tjntnq4","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"scheduled","body":"We will be performing maintenance on one of our underlying databases that supports Mux Video from 05:00 UTC on Tuesday, October 6th until about 08:00 UTC on Tuesday, October 6th.\n\nDuring this time, webhook events may experience delays in delivery to configured endpoints. All ingest and streaming services are expected to remain functional and we do not expect any disruption to any other Mux Video services.","created_at":"2026-10-02T16:26:32.389Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-10-02T18:23:50.094Z","display_at":"2026-10-02T16:26:32.389Z","deliver_notifications":true,"tweet_id":null,"id":"jkzg8sq922j9","incident_id":"yg2t1tjntnq4","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"operational"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"operational"},{"code":"9pp5n710tk3t","name":"Mux Robots","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - VOD","created_at":"2018-07-02T23:44:03.292Z","updated_at":"2026-10-01T07:00:09.968Z","position":3,"description":"Services pertaining to Mux Video for non-live sources. Includes ingestion of on-demand video files via URL and via Direct Uploads, as well as non-live video playback.","showcase":false,"start_date":null,"id":"07wx2l6k5hkt","page_id":"jc3vs8tpcwsy","group_id":null},{"status":"operational","name":"Mux Video - Live","created_at":"2020-07-31T15:15:26.260Z","updated_at":"2026-10-01T07:00:11.201Z","position":4,"description":"Services pertaining to Mux Live, including RTMP ingest and live video playback.","showcase":false,"start_date":null,"id":"1ctjrh8xy9k2","page_id":"jc3vs8tpcwsy","group_id":null},{"status":"operational","name":"Mux Robots","created_at":"2026-04-16T15:05:17.565Z","updated_at":"2026-10-01T07:00:12.569Z","position":5,"description":"Services pertaining to the Mux Robots product.","showcase":false,"start_date":"2026-04-16T00:00:00.000Z","id":"9pp5n710tk3t","page_id":"jc3vs8tpcwsy","group_id":null}]},{"name":"Mux Video Infrastructure Maintenance","status":"completed","created_at":"2026-09-28T15:31:43.831Z","updated_at":"2026-10-01T07:00:15.088Z","monitoring_at":null,"resolved_at":"2026-10-01T07:00:13.876Z","impact":"maintenance","shortlink":"https://stspg.io/zgx38x6f1jhy","scheduled_for":"2026-10-01T05:00:00.000Z","scheduled_until":"2026-10-01T07:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-28T15:31:43.822Z","reminder_intervals":null,"id":"kypsf57xck86","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-01T07:00:13.876Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-10-01T07:00:13.876Z","display_at":"2026-10-01T07:00:13.876Z","deliver_notifications":true,"tweet_id":null,"id":"1g02j7r5hc92","incident_id":"kypsf57xck86","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"under_maintenance","new_status":"operational"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"under_maintenance","new_status":"operational"},{"code":"9pp5n710tk3t","name":"Mux Robots","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-01T05:00:08.977Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-10-01T05:00:08.977Z","display_at":"2026-10-01T05:00:08.977Z","deliver_notifications":true,"tweet_id":null,"id":"qyc1432qh69w","incident_id":"kypsf57xck86","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"under_maintenance"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"under_maintenance"},{"code":"9pp5n710tk3t","name":"Mux Robots","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be performing maintenance on one of our underlying databases that supports Mux Video from 05:00 UTC on Thursday, October 1st until about 7:00 UTC on Thursday, October 1st.\n\nDuring this dime, webhook events may experience delays in delivery to configured endpoints. All ingest and streaming services are expected to remain functional and we do not expect any disruption to any other Mux Video services.","created_at":"2026-09-28T15:31:43.926Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-28T15:31:43.926Z","display_at":"2026-09-28T15:31:43.926Z","deliver_notifications":true,"tweet_id":null,"id":"lv9861ss8hv5","incident_id":"kypsf57xck86","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"operational"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"operational"},{"code":"9pp5n710tk3t","name":"Mux Robots","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - VOD","created_at":"2018-07-02T23:44:03.292Z","updated_at":"2026-10-01T07:00:09.968Z","position":3,"description":"Services pertaining to Mux Video for non-live sources. Includes ingestion of on-demand video files via URL and via Direct Uploads, as well as non-live video playback.","showcase":false,"start_date":null,"id":"07wx2l6k5hkt","page_id":"jc3vs8tpcwsy","group_id":null},{"status":"operational","name":"Mux Video - Live","created_at":"2020-07-31T15:15:26.260Z","updated_at":"2026-10-01T07:00:11.201Z","position":4,"description":"Services pertaining to Mux Live, including RTMP ingest and live video playback.","showcase":false,"start_date":null,"id":"1ctjrh8xy9k2","page_id":"jc3vs8tpcwsy","group_id":null},{"status":"operational","name":"Mux Robots","created_at":"2026-04-16T15:05:17.565Z","updated_at":"2026-10-01T07:00:12.569Z","position":5,"description":"Services pertaining to the Mux Robots product.","showcase":false,"start_date":"2026-04-16T00:00:00.000Z","id":"9pp5n710tk3t","page_id":"jc3vs8tpcwsy","group_id":null}]},{"name":"Elevated webhook delivery latency","status":"resolved","created_at":"2026-09-24T17:37:04.685Z","updated_at":"2026-09-24T18:21:28.895Z","monitoring_at":"2026-09-24T17:51:54.873Z","resolved_at":"2026-09-24T18:21:28.879Z","impact":"minor","shortlink":"https://stspg.io/68drr71sq5kd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-24T17:37:04.678Z","reminder_intervals":null,"id":"y3h7r88hmpqr","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.","created_at":"2026-09-24T18:21:28.879Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T18:21:28.879Z","display_at":"2026-09-24T18:21:28.879Z","deliver_notifications":true,"tweet_id":null,"id":"94501lgpk2jc","incident_id":"y3h7r88hmpqr","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"degraded_performance","new_status":"operational"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Webhook delivery times have returned to normal. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.We have addressed the underlying issue in one of our internal database clusters and are monitoring to confirm.","created_at":"2026-09-24T17:51:54.873Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T17:51:54.873Z","display_at":"2026-09-24T17:51:54.873Z","deliver_notifications":false,"tweet_id":null,"id":"vcwdk6psj7bl","incident_id":"y3h7r88hmpqr","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause of the elevated webhook delivery times. An issue in one of our internal database clusters introduced a delay in the pipeline that queues webhook events, resulting in delivery delays beginning at 16:40 UTC. Video processing, playback, and API requests are unaffected, and no events have been lost — delayed webhooks are still being delivered. Delivery times are beginning to recover.","created_at":"2026-09-24T17:44:36.871Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T17:44:36.871Z","display_at":"2026-09-24T17:44:36.871Z","deliver_notifications":false,"tweet_id":null,"id":"3mzpq5gppqpk","incident_id":"y3h7r88hmpqr","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating elevated webhook delivery times. Beginning at 16:40 UTC, some webhooks are being delivered with a delay of approximately 5 minutes. Video processing, playback, and API requests are not affected, and no webhook events are being dropped — delayed events will still be delivered. We will provide an update as soon as we have more information.","created_at":"2026-09-24T17:37:04.766Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T17:37:04.766Z","display_at":"2026-09-24T17:37:04.766Z","deliver_notifications":true,"tweet_id":null,"id":"7t3z0qpnr05q","incident_id":"y3h7r88hmpqr","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"degraded_performance"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - VOD","created_at":"2018-07-02T23:44:03.292Z","updated_at":"2026-10-01T07:00:09.968Z","position":3,"description":"Services pertaining to Mux Video for non-live sources. Includes ingestion of on-demand video files via URL and via Direct Uploads, as well as non-live video playback.","showcase":false,"start_date":null,"id":"07wx2l6k5hkt","page_id":"jc3vs8tpcwsy","group_id":null},{"status":"operational","name":"Mux Video - Live","created_at":"2020-07-31T15:15:26.260Z","updated_at":"2026-10-01T07:00:11.201Z","position":4,"description":"Services pertaining to Mux Live, including RTMP ingest and live video playback.","showcase":false,"start_date":null,"id":"1ctjrh8xy9k2","page_id":"jc3vs8tpcwsy","group_id":null}]},{"name":"Mux Data CSV Exports Delayed","status":"resolved","created_at":"2026-08-17T14:55:54.472Z","updated_at":"2026-08-18T16:31:28.006Z","monitoring_at":null,"resolved_at":"2026-08-18T16:31:27.993Z","impact":"none","shortlink":"https://stspg.io/bbzjc7qwx98m","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-17T14:55:54.464Z","reminder_intervals":null,"id":"ddxbkkngmw4w","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"resolved","body":"This incident has been resolved, export jobs are complete","created_at":"2026-08-18T16:31:27.993Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-18T16:31:27.993Z","display_at":"2026-08-18T16:31:27.993Z","deliver_notifications":false,"tweet_id":null,"id":"qpkj9868dxn0","incident_id":"ddxbkkngmw4w","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Export jobs are being run for the next 24 hours, beginning with 8/13. We will notify here when the jobs are complete and exports are available.","created_at":"2026-08-17T20:17:14.092Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-17T20:17:14.092Z","display_at":"2026-08-17T20:17:14.092Z","deliver_notifications":false,"tweet_id":null,"id":"659dct5j4f68","incident_id":"ddxbkkngmw4w","custom_tweet":null,"affected_components":null},{"status":"identified","body":"The issue has been identified and we have started the process of running delayed exports jobs.","created_at":"2026-08-17T15:25:49.578Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-17T15:25:49.578Z","display_at":"2026-08-17T15:25:49.578Z","deliver_notifications":false,"tweet_id":null,"id":"hksfh88r8w69","incident_id":"ddxbkkngmw4w","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are investigating an issue where CSV exports are delayed beginning 8/13 to today.","created_at":"2026-08-17T14:55:54.519Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-17T14:55:54.519Z","display_at":"2026-08-17T14:55:54.519Z","deliver_notifications":false,"tweet_id":null,"id":"q151kfgkkch9","incident_id":"ddxbkkngmw4w","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Asset Creation Slowness in Certain Region","status":"resolved","created_at":"2026-07-21T00:57:08.014Z","updated_at":"2026-07-21T01:15:52.731Z","monitoring_at":"2026-07-21T01:08:23.154Z","resolved_at":"2026-07-21T01:15:52.717Z","impact":"minor","shortlink":"https://stspg.io/jjsbfkm7szl2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-21T00:57:08.005Z","reminder_intervals":null,"id":"2qjjbp891xrg","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"resolved","body":"The fix resolved the issue and asset creation back to operational.","created_at":"2026-07-21T01:15:52.717Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-21T01:15:52.717Z","display_at":"2026-07-21T01:15:52.717Z","deliver_notifications":true,"tweet_id":null,"id":"3qnmxc0qvlck","incident_id":"2qjjbp891xrg","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-07-21T01:08:23.154Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-21T01:08:23.154Z","display_at":"2026-07-21T01:08:23.154Z","deliver_notifications":true,"tweet_id":null,"id":"8gpmxtljcs66","incident_id":"2qjjbp891xrg","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating slowness in asset creation that affects limited number of assets in one of our North America cloud locations.","created_at":"2026-07-21T00:57:08.108Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-21T00:57:08.108Z","display_at":"2026-07-21T00:57:08.108Z","deliver_notifications":true,"tweet_id":null,"id":"wcwz1md2yrr0","incident_id":"2qjjbp891xrg","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - VOD","created_at":"2018-07-02T23:44:03.292Z","updated_at":"2026-10-01T07:00:09.968Z","position":3,"description":"Services pertaining to Mux Video for non-live sources. Includes ingestion of on-demand video files via URL and via Direct Uploads, as well as non-live video playback.","showcase":false,"start_date":null,"id":"07wx2l6k5hkt","page_id":"jc3vs8tpcwsy","group_id":null}]},{"name":"video live and playback issues","status":"resolved","created_at":"2026-07-15T19:13:55.323Z","updated_at":"2026-07-16T17:07:11.366Z","monitoring_at":"2026-07-15T21:06:31.616Z","resolved_at":"2026-07-16T17:07:11.351Z","impact":"critical","shortlink":"https://stspg.io/pym5pcy9pwmm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-15T19:13:55.314Z","reminder_intervals":null,"id":"2lbpdvprvn9s","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-16T17:07:11.351Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-16T17:07:11.351Z","display_at":"2026-07-16T17:07:11.351Z","deliver_notifications":true,"tweet_id":null,"id":"zcmtvfw6pfw0","incident_id":"2lbpdvprvn9s","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"operational"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.","created_at":"2026-07-16T00:21:58.943Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-16T00:21:58.943Z","display_at":"2026-07-16T00:21:58.943Z","deliver_notifications":true,"tweet_id":null,"id":"9cyqxrgnbdb0","incident_id":"2lbpdvprvn9s","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"degraded_performance","new_status":"operational"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.","created_at":"2026-07-15T21:06:38.405Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-15T21:06:38.405Z","display_at":"2026-07-15T21:06:38.405Z","deliver_notifications":true,"tweet_id":null,"id":"8h79hc77skrl","incident_id":"2lbpdvprvn9s","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"degraded_performance"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"degraded_performance"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-07-15T21:06:31.616Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-15T21:06:31.616Z","display_at":"2026-07-15T21:06:31.616Z","deliver_notifications":true,"tweet_id":null,"id":"wyfg0lpqjk00","incident_id":"2lbpdvprvn9s","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"major_outage","new_status":"operational"},{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. 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Some customers may experience playback errors or timeouts.","created_at":"2026-07-14T17:09:06.246Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-14T17:09:06.246Z","display_at":"2026-07-14T17:09:06.246Z","deliver_notifications":true,"tweet_id":null,"id":"ncrwzrsklhrp","incident_id":"38z8839h8fbd","custom_tweet":null,"affected_components":[{"code":"07wx2l6k5hkt","name":"Mux Video - VOD","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - VOD","created_at":"2018-07-02T23:44:03.292Z","updated_at":"2026-10-01T07:00:09.968Z","position":3,"description":"Services pertaining to Mux Video for non-live sources. 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Some viewers may experience dropped or interrupted live streams. We will provide updates as more information becomes available.","created_at":"2026-07-13T20:42:48.367Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-13T20:42:48.367Z","display_at":"2026-07-13T20:42:48.367Z","deliver_notifications":true,"tweet_id":null,"id":"c1jndnmwj95z","incident_id":"gm7ml8n880q4","custom_tweet":null,"affected_components":[{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - VOD","created_at":"2018-07-02T23:44:03.292Z","updated_at":"2026-10-01T07:00:09.968Z","position":3,"description":"Services pertaining to Mux Video for non-live sources. 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Some viewers may experience dropped or interrupted live streams. Our team has identified the underlying infrastructure issue and is actively working on a resolution. We will provide updates as more information becomes available.","created_at":"2026-07-08T17:29:30.101Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-08T17:29:30.101Z","display_at":"2026-07-08T17:29:30.101Z","deliver_notifications":true,"tweet_id":null,"id":"q3zw93xkz3t7","incident_id":"sv3bkjr5619h","custom_tweet":null,"affected_components":[{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - Live","created_at":"2020-07-31T15:15:26.260Z","updated_at":"2026-10-01T07:00:11.201Z","position":4,"description":"Services pertaining to Mux Live, including RTMP ingest and live video playback.","showcase":false,"start_date":null,"id":"1ctjrh8xy9k2","page_id":"jc3vs8tpcwsy","group_id":null}]},{"name":"Mux Data beacon collection issues","status":"resolved","created_at":"2026-07-01T22:35:34.225Z","updated_at":"2026-07-02T01:13:14.689Z","monitoring_at":"2026-07-01T22:50:05.229Z","resolved_at":"2026-07-02T01:13:14.675Z","impact":"major","shortlink":"https://stspg.io/cy4jx78z0yv1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-01T22:35:34.218Z","reminder_intervals":null,"id":"cd64dbtncxhy","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-02T01:13:14.675Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-02T01:13:14.675Z","display_at":"2026-07-02T01:13:14.675Z","deliver_notifications":true,"tweet_id":null,"id":"lpw9wmbdb0mw","incident_id":"cd64dbtncxhy","custom_tweet":null,"affected_components":[{"code":"szmzmtrj3xbd","name":"Mux Data - Data Collection","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring results. Delayed data was for a subset of customers between 22:12 UTC - 22:44 UTC. No data loss.","created_at":"2026-07-01T22:50:05.229Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-01T22:50:05.229Z","display_at":"2026-07-01T22:50:05.229Z","deliver_notifications":true,"tweet_id":null,"id":"88wc87jh4cql","incident_id":"cd64dbtncxhy","custom_tweet":null,"affected_components":[{"code":"szmzmtrj3xbd","name":"Mux Data - Data Collection","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are investigating an issue with collecting Mux data beacons. Beginning 22:12 UTC, view session data will be delayed.","created_at":"2026-07-01T22:35:34.301Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-01T22:35:34.301Z","display_at":"2026-07-01T22:35:34.301Z","deliver_notifications":true,"tweet_id":null,"id":"jy8ww0wmgdzs","incident_id":"cd64dbtncxhy","custom_tweet":null,"affected_components":[{"code":"szmzmtrj3xbd","name":"Mux Data - Data Collection","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Data - Data Collection","created_at":"2016-08-05T20:29:00.264Z","updated_at":"2026-07-01T22:50:05.190Z","position":6,"description":"The APIs that collect and process new video view data for Mux Data.","showcase":false,"start_date":null,"id":"szmzmtrj3xbd","page_id":"jc3vs8tpcwsy","group_id":null}]},{"name":"Live Stream Disconnects","status":"resolved","created_at":"2026-06-26T16:50:54.065Z","updated_at":"2026-06-26T18:48:08.455Z","monitoring_at":"2026-06-26T16:50:54.137Z","resolved_at":"2026-06-26T18:48:08.436Z","impact":"minor","shortlink":"https://stspg.io/v5rkm4b75k6n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-26T16:50:54.058Z","reminder_intervals":null,"id":"rphx2tnvchx9","page_id":"jc3vs8tpcwsy","incident_updates":[{"status":"resolved","body":"No further issues observed during monitoring period. Live streams are operational.","created_at":"2026-06-26T18:48:08.436Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-26T18:48:08.436Z","display_at":"2026-06-26T18:48:08.436Z","deliver_notifications":true,"tweet_id":null,"id":"w8gljndv6rx5","incident_id":"rphx2tnvchx9","custom_tweet":null,"affected_components":[{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.","created_at":"2026-06-26T16:50:54.137Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-26T16:50:54.137Z","display_at":"2026-06-26T16:50:54.137Z","deliver_notifications":true,"tweet_id":null,"id":"1sm147l48219","incident_id":"rphx2tnvchx9","custom_tweet":null,"affected_components":[{"code":"1ctjrh8xy9k2","name":"Mux Video - Live","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mux Video - Live","created_at":"2020-07-31T15:15:26.260Z","updated_at":"2026-10-01T07:00:11.201Z","position":4,"description":"Services pertaining to Mux Live, including RTMP ingest and live video playback.","showcase":false,"start_date":null,"id":"1ctjrh8xy9k2","page_id":"jc3vs8tpcwsy","group_id":null}]}]
}