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All Systems Operational
About This Site
System Status for Mux (https://mux.com).
Mux Dashboard
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Operational
Mux Docs
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Operational
Mux Video - VOD
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Operational
Mux Video - Live
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Operational
Mux Data - Data Collection
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2025
No incidents reported today.
Mar 27, 2025
Completed -
The scheduled maintenance has been completed.
Mar 27, 05:52 UTC
Mar 27, 05:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:00 UTC
Mar 27, 05:00 UTC
Scheduled -
The Mux Engineering team is performing preventative maintenance on a Mux Data database that is expected to have a minor customer impact for a brief period. The expected impact to customers includes the following:
- Mux Data beacons with error types previously unknown to Mux Data will all be added to the same "unknown" category instead of creating a new category. Errors with existing types will continue to operate normally.
- New threshold alerts will not be created or fire. Existing alerts will still be readable from the dashboard. New alert rules cannot be created, but existing alert rules can continue to be viewed from the dashboard.
- API requests for metrics that include a filter for Error Type may fail for a short period of time during this window. This includes /data/v1/errors as well.
We expect the impact to last up to 30 minutes during the maintenance window.
Maintenance Start: 05:00 UTC on 2024-03-27
Maintenance End: 07:00 UTC on 2024-03-27
All other parts of Mux Data including metrics & monitoring should be unaffected. There will be no impact to the Mux Video products.
Mar 20, 00:04 UTC
- Mux Data beacons with error types previously unknown to Mux Data will all be added to the same "unknown" category instead of creating a new category. Errors with existing types will continue to operate normally.
- New threshold alerts will not be created or fire. Existing alerts will still be readable from the dashboard. New alert rules cannot be created, but existing alert rules can continue to be viewed from the dashboard.
- API requests for metrics that include a filter for Error Type may fail for a short period of time during this window. This includes /data/v1/errors as well.
We expect the impact to last up to 30 minutes during the maintenance window.
Maintenance Start: 05:00 UTC on 2024-03-27
Maintenance End: 07:00 UTC on 2024-03-27
All other parts of Mux Data including metrics & monitoring should be unaffected. There will be no impact to the Mux Video products.
Mar 20, 00:04 UTC
Mar 26, 2025
No incidents reported.
Mar 25, 2025
No incidents reported.
Mar 24, 2025
No incidents reported.
Mar 23, 2025
No incidents reported.
Mar 22, 2025
No incidents reported.
Mar 21, 2025
No incidents reported.
Mar 20, 2025
No incidents reported.
Mar 19, 2025
No incidents reported.
Mar 18, 2025
No incidents reported.
Mar 17, 2025
Resolved -
This incident has been resolved.
Mar 17, 11:13 UTC
Mar 17, 11:13 UTC
Monitoring -
Ingest processing throughput has fully recovered and ingest queues have been processed. We are continuing to monitor the situation.
Mar 17, 10:04 UTC
Mar 17, 10:04 UTC
Update -
Job processing throughput continues to be delayed. We are continuing to work towards additional mitigations.
Mar 17, 07:54 UTC
Mar 17, 07:54 UTC
Update -
We are continuing to work towards a fix for the ingest delays. Tasks continue to be accepted and processed, however they continue to be delayed. We are deploying additional mitigations to improve processing speed.
Mar 17, 06:06 UTC
Mar 17, 06:06 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 17, 04:58 UTC
Mar 17, 04:58 UTC
Update -
The team is continuing to investigate the cause of delays in ingest. An update will be provided as soon as we have identified the issue.
Mar 17, 04:15 UTC
Mar 17, 04:15 UTC
Investigating -
We are currently investigating delays in video ingestion that began around 2:50 AM UTC.
Mar 17, 03:38 UTC
Mar 17, 03:38 UTC
Mar 16, 2025
No incidents reported.
Mar 15, 2025
No incidents reported.
Mar 14, 2025
Resolved -
This incident has been resolved.
Mar 14, 21:46 UTC
Mar 14, 21:46 UTC
Monitoring -
As of 20:12 UTC, the team has implemented a fix and latency has returned to normal. At this point we expect all low latency live streams to be fully operational.
Mar 14, 20:46 UTC
Mar 14, 20:46 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 14, 20:21 UTC
Mar 14, 20:21 UTC
Investigating -
Starting at 17:40 UTC we began experiencing elevated latency for some low latency live stream delivery. The team is actively investigating.
Mar 14, 20:00 UTC
Mar 14, 20:00 UTC
Resolved -
This incident has been resolved.
Mar 14, 21:05 UTC
Mar 14, 21:05 UTC
Monitoring -
A fix has been implemented for the webhook delivery delays. As of 17:50 UTC, webhook delivery metrics have fully recovered. We are currently monitoring the system performance and can confirm that all systems are operating normally.
Mar 14, 18:12 UTC
Mar 14, 18:12 UTC
Investigating -
We are currently investigating an issue where webhook deliveries are experiencing unexpected delays starting 16:25 UTC on March 14th.
Mar 14, 17:39 UTC
Mar 14, 17:39 UTC