mux Status

All Systems Operational

About This Site

System Status for Mux (https://mux.com).

Mux Dashboard Operational

Mux Docs Operational

Mux Video - VOD Operational

Mux Video - Live Operational

Mux Data - Data Collection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Increase in errors and delayed video processing

Resolved - This incident has been resolved.
Nov 15, 15:08 UTC

Update - We continue to monitor the health of the system.
Nov 15, 12:42 UTC

Monitoring - We have identified and mitigated the issue. Error rates have returned to normal, and the backlog of jobs was processed by 08:57 UTC. We continue to monitor the health of the system.
Nov 15, 09:27 UTC

Investigating - We are investigating an increase in errors serving media segments, and delays in video processing starting from 08:29 UTC.
Nov 15, 09:10 UTC

Partial loss in delivery usage data and billing data

Resolved - There was a disruption in our ability to process a subset of delivery usage data that will reflect a reduced amount of delivered minutes from 15:18 until 17:40 UTC. Any minutes that were unable to be processed will not be billed. We apologize for any inconvenience.
Nov 15, 00:03 UTC

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

On Demand Asset Ingest Delays

Resolved - Starting at approximately 17:23 UTC on Nov 7th, we experienced delays on new on-demand asset ingest of up to 5 minutes on some assets. This issue has been resolved and all ingest caught up by 17:28 UTC
Nov 7, 17:30 UTC