Engagement Counts API not reporting view counts

Incident Report for mux

Resolved

This incident has been resolved.

Posted Jul 08, 2025 - 21:33 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 08, 2025 - 20:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 08, 2025 - 19:44 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 08, 2025 - 19:23 UTC

Update

Mux Data reported 0 views and 0 viewers for all customers between 18:46 - 19:02UTC. Select customers have been affected since July 7th 18:30UTC and continue to be affected. We are investigating the issue for those customers.

Posted Jul 08, 2025 - 19:20 UTC

Investigating

We are currently investigating the issue.

Posted Jul 08, 2025 - 18:56 UTC

This incident affected: Mux Data - Engagement Counts API.