All Systems Operational

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System Status for Mux (https://mux.com).

Mux Dashboard ? Operational
Mux Video - VOD ? Operational
Mux Video - Live ? Operational
Mux Data - Data Collection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021
Resolved - This incident has been resolved.
Jan 22, 07:21 UTC
Monitoring - From 06:00 UTC until approximately 06:20 UTC on January 22nd we experienced an issue where the data returned in the realtime dashboard and real-time Data API are incomplete. Concurrent viewer metrics during this time are underreported slightly.

In addition, from 06:05 to approximately 06:18 UTC on January 22nd, we experienced elevated error rates when accessing Mux's APIs via https://api.mux.com.

During this time all live streaming and video playback continued to function uninterrupted.
Jan 22, 06:55 UTC
Jan 21, 2021
Resolved - This incident has been resolved.
Jan 21, 23:43 UTC
Monitoring - A fix has been implemented and all realtime data is up to date and webhooks are delivering normally. We continue to monitor the system.
Jan 21, 22:20 UTC
Identified - We are currently experiencing an issue where data in the Real-time Dashboard is delayed or incomplete for recent timestamps. In addition, webhooks may experience a slight delay in delivery.

We have identified the issue and are working on a fix.
Jan 21, 21:55 UTC
Resolved - This incident has been resolved and all data returned by the Delivery Usage API is up to date.
Jan 21, 02:00 UTC
Update - We continue to work on backfilling the data, and as of now, data prior to 07:00 UTC on the 20th of January is complete. There is no loss of data, and we will continue to update this incident as we have meaningful updates.
Jan 20, 22:54 UTC
Identified - Starting at 15:00 UTC on Jan 20th, the Delivery Usage API would have returned incomplete data for timeframes covering 03:00 UTC on Jan 20th and later. We are currently working to backfill this data, and you will see this data fill in as we catch up.

All other functionality remains working for Mux Video.
Jan 20, 21:02 UTC
Jan 20, 2021
Jan 19, 2021
Resolved - This incident has been resolved.
Jan 19, 19:51 UTC
Monitoring - We have implemented a fix and continue to monitor the system. API performance has returned to normal and data within the real-time dashboard is up to date.
Jan 19, 18:41 UTC
Identified - We have identified the source of the issue and are working on a mitigation.
Jan 19, 18:35 UTC
Investigating - We are currently investigating an issue where we are experiencing degraded API performance. Data within the real-time dashboard will be delayed, and you may encounter increased latency for API calls and webhooks.
Jan 19, 18:21 UTC
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - This incident has been resolved.
Jan 12, 16:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 16:16 UTC
Identified - We have identified a third-party CDN issue causing increased re-buffering and error rates on live and on-demand streams.
Jan 12, 16:01 UTC
Investigating - We are currently investigating a third-party CDN issue causing increased re-buffering and error rates on live and on-demand streams.
Jan 12, 15:42 UTC
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.