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All Systems Operational
About This Site
System Status for Mux (https://mux.com).
Mux Dashboard
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Operational
Mux Docs
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Operational
Mux Video - VOD
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Operational
Mux Video - Live
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Operational
Mux Data - Data Collection
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2025
No incidents reported today.
Jun 16, 2025
Resolved -
This incident has been resolved.
Jun 16, 22:57 UTC
Jun 16, 22:57 UTC
Update -
We are continuing to monitor for any further issues.
Jun 16, 21:44 UTC
Jun 16, 21:44 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 16, 21:39 UTC
Jun 16, 21:39 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 16, 21:28 UTC
Jun 16, 21:28 UTC
Update -
Impact:
* New and existing Live Streams are currently unavailable
* On-demand Assets that are not currently cached may experience errors during playback
* Creation of new On-demand Assets is delayed, but progressing
We are continuing to work on a fix for this issue.
Jun 16, 21:27 UTC
* New and existing Live Streams are currently unavailable
* On-demand Assets that are not currently cached may experience errors during playback
* Creation of new On-demand Assets is delayed, but progressing
We are continuing to work on a fix for this issue.
Jun 16, 21:27 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 16, 21:23 UTC
Jun 16, 21:23 UTC
Identified -
The issue has been identified and a fix is being implemented
Jun 16, 21:10 UTC
Jun 16, 21:10 UTC
Update -
We are continuing to investigate this issue.
Jun 16, 21:05 UTC
Jun 16, 21:05 UTC
Investigating -
Ingest is impacted and playback may be degraded. Investigation is underway.
Jun 16, 21:01 UTC
Jun 16, 21:01 UTC
Jun 15, 2025
No incidents reported.
Jun 14, 2025
Resolved -
The issue affecting multi-track audio on newly ingested assets has been fully resolved. All systems are operating normally.
Assets that were ingested with multi-track audio between June 13 at 18:23 UTC and June 14 at 18:00 UTC are most likely to be impacted, though in certain scenarios, assets ingested prior to this window may also be affected.
Impacted assets will require deleting and re-ingesting the additional audio tracks to restore proper functionality.
Jun 14, 19:25 UTC
Assets that were ingested with multi-track audio between June 13 at 18:23 UTC and June 14 at 18:00 UTC are most likely to be impacted, though in certain scenarios, assets ingested prior to this window may also be affected.
Impacted assets will require deleting and re-ingesting the additional audio tracks to restore proper functionality.
Jun 14, 19:25 UTC
Monitoring -
The fix has been fully deployed in all regions, and we believe functionality for multi-track audio on newly ingested assets has been restored. We are continuing to monitor the system to ensure stability.
Please note that impacted assets with multi-audio tracks will require deleting and re-ingesting the additional audio tracks to restore proper functionality.
Jun 14, 18:08 UTC
Please note that impacted assets with multi-audio tracks will require deleting and re-ingesting the additional audio tracks to restore proper functionality.
Jun 14, 18:08 UTC
Update -
Update: The team is currently rolling out a fix for the issue affecting multi-track audio on newly ingested assets. We expect the deployment to complete within the next 90 minutes. We’ll provide an update once the rollout has finished.
Jun 14, 16:43 UTC
Jun 14, 16:43 UTC
Update -
Update: The team is actively completing a fix for the issue affecting multi-track audio on newly ingested assets. We expect to deploy the update shortly and will provide another update when we have an ETA for full resolution.
Jun 14, 15:54 UTC
Jun 14, 15:54 UTC
Identified -
We’ve identified the cause of the issue affecting multi-track audio on newly ingested assets. The team is actively working on a fix and we’ll share updates as progress is made.
Jun 14, 15:15 UTC
Jun 14, 15:15 UTC
Investigating -
We are currently investigating an issue affecting multi-track audio on newly ingested assets. Our engineering team is actively working to identify the root cause and will provide updates as we learn more.
Jun 14, 15:00 UTC
Jun 14, 15:00 UTC
Jun 13, 2025
No incidents reported.
Jun 12, 2025
Resolved -
Mux infrastructure providers have confirmed full recovery of services as of 20:57 UTC and our monitoring confirms that no service degradation remains at this time. Livestream Health Stats API and Real-Time Engagement Metrics at stats.mux.com are operating normally.
Jun 12, 21:28 UTC
Jun 12, 21:28 UTC
Monitoring -
As of 20:20 UTC, we are seeing signs of recovery for the Livestream Health Stats API. Both the Livestream Health Stats API and Real-Time Engagement Metrics at stats.mux.com are now beginning to serve traffic.
Our team is continuing to work closely with our infrastructure providers and will provide updates as we move towards service restoration.
Jun 12, 20:41 UTC
Our team is continuing to work closely with our infrastructure providers and will provide updates as we move towards service restoration.
Jun 12, 20:41 UTC
Update -
As of 20:03 UTC, we are beginning to see recovery on Real-Time Engagement Metrics. We continue to see degradation on Livestream Health Stats API. Our team is continuing to monitor service restoration.
Jun 12, 20:25 UTC
Jun 12, 20:25 UTC
Identified -
Update: We continue to see a significant portion of traffic experiencing degraded performance across Livestream Health Stats API and Real-Time Engagement Metrics (stats.mux.com). The issue remains linked to an ongoing incident with one of our infrastructure providers.
We are closely monitoring the situation and will provide further updates as we receive them from the provider.
Thank you for your continued patience.
Jun 12, 19:16 UTC
We are closely monitoring the situation and will provide further updates as we receive them from the provider.
Thank you for your continued patience.
Jun 12, 19:16 UTC
Investigating -
We are currently experiencing a service disruption affecting Mux Data Livestream Health Stats API and Real-Time engagement metrics. The issue is related to an ongoing outage with one of our underlying infrastructure providers.
Our engineering team is actively monitoring the situation and working to mitigate impact where possible. We will continue to provide updates as we learn more.
Jun 12, 18:39 UTC
Our engineering team is actively monitoring the situation and working to mitigate impact where possible. We will continue to provide updates as we learn more.
Jun 12, 18:39 UTC
Resolved -
This incident has been resolved.
Jun 12, 21:01 UTC
Jun 12, 21:01 UTC
Monitoring -
All ingest and delivery services have fully recovered following the resolution of the upstream provider issue. We are actively monitoring to ensure continued stability.
Jun 12, 20:16 UTC
Jun 12, 20:16 UTC
Update -
We are continuing to monitor service recovery and will provide updates as we have them.
Jun 12, 19:56 UTC
Jun 12, 19:56 UTC
Identified -
We are seeing services recover, and functionality has been primarily restored across the system. Our team continues to monitor for impact and performance, and will provide updates as we have them.
Jun 12, 19:46 UTC
Jun 12, 19:46 UTC
Update -
The issues logging in to the dashboard have been resolved, but our team continues to monitor the situation fully.
Jun 12, 19:38 UTC
Jun 12, 19:38 UTC
Update -
Update:
We are currently experiencing issues due to an outage in an upstream provider.
This is an upstream provider issue, and as such, we do not currently have an estimated time for recovery. Our systems — particularly live ingest — remain impacted. While on-demand ingest has partially recovered, some features may still be degraded.
We’re closely monitoring the situation and will provide updates as soon as more information becomes available.
Jun 12, 19:29 UTC
We are currently experiencing issues due to an outage in an upstream provider.
This is an upstream provider issue, and as such, we do not currently have an estimated time for recovery. Our systems — particularly live ingest — remain impacted. While on-demand ingest has partially recovered, some features may still be degraded.
We’re closely monitoring the situation and will provide updates as soon as more information becomes available.
Jun 12, 19:29 UTC
Update -
Update: We've mitigated the issue affecting on-demand ingest. All new on-demand ingests — including new Direct Uploads — should now function normally.
Please note: Direct Uploads created before approximately 18:50 UTC may still be impacted.
Live ingest remains affected, and we're continuing to work on a fix.
Jun 12, 18:53 UTC
Please note: Direct Uploads created before approximately 18:50 UTC may still be impacted.
Live ingest remains affected, and we're continuing to work on a fix.
Jun 12, 18:53 UTC
Update -
We are also seeing issues logging into the dashboard. If you are currently logged in, you will still retain access, but logging in is currently not functioning.
Jun 12, 18:42 UTC
Jun 12, 18:42 UTC
Update -
We are continuing to investigate this issue.
Jun 12, 18:36 UTC
Jun 12, 18:36 UTC
Update -
Estimated Scope (Ongoing Incident Update)
Playback of existing videos: Currently impacted for most assets. Some newer videos may still play as expected.
Live streaming: Experiencing a full outage at the moment.
Video uploads (VOD ingest): Partially affected. Uploads via URL are working, and we're actively working to restore full functionality for Direct Uploads.
We're continuing to investigate and will share updates as we make progress. Thank you for your patience.
Jun 12, 18:30 UTC
Playback of existing videos: Currently impacted for most assets. Some newer videos may still play as expected.
Live streaming: Experiencing a full outage at the moment.
Video uploads (VOD ingest): Partially affected. Uploads via URL are working, and we're actively working to restore full functionality for Direct Uploads.
We're continuing to investigate and will share updates as we make progress. Thank you for your patience.
Jun 12, 18:30 UTC
Investigating -
We are currently investigating errors in Mux Video, specifically difficulties on delivery and ingest of some assets, that began at approximately 18:00 UTC. We apologize for the inconvenience and will share an update once we have more information.
Jun 12, 18:14 UTC
Jun 12, 18:14 UTC
Jun 11, 2025
No incidents reported.
Jun 10, 2025
No incidents reported.
Jun 9, 2025
Resolved -
This incident has been resolved.
Jun 9, 23:17 UTC
Jun 9, 23:17 UTC
Update -
We are continuing to monitor closely over the next hour for any issues.
Jun 9, 22:04 UTC
Jun 9, 22:04 UTC
Monitoring -
We have a fix in place and are monitoring the system. Overall impact to data collection was between 18:43 and 19:39 UTC, with severe impact taking place between 18:43 and 19:00 UTC. Some of the data from this period will fill in, but we expect some amount of view data loss during this period.
Jun 9, 19:59 UTC
Jun 9, 19:59 UTC
Identified -
The issue has been identified and we are implementing a fix to stabilize.
Jun 9, 19:40 UTC
Jun 9, 19:40 UTC
Update -
We are continuing to investigate this issue. CCV and other percentage metrics on the monitoring dashboard are degraded.
Jun 9, 19:05 UTC
Jun 9, 19:05 UTC
Investigating -
Beginning UTC 18:43, we are seeing incomplete data for some customers and are investigating
Jun 9, 18:49 UTC
Jun 9, 18:49 UTC
Jun 8, 2025
Resolved -
This incident has been resolved.
Jun 8, 08:24 UTC
Jun 8, 08:24 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 8, 08:02 UTC
Jun 8, 08:02 UTC
Update -
We are continuing to investigate this issue.
Jun 8, 07:50 UTC
Jun 8, 07:50 UTC
Update -
As well as increased error rates delivering segments for HLS playback for some assets, we are seeing delays in ingest for some assets as well. Our team continues to investigate all issues.
Jun 8, 07:35 UTC
Jun 8, 07:35 UTC
Investigating -
We are currently investigating an issue where we're seeing elevated error rates delivering individual segments for HLS playback of videos. We will provide updates as we have them.
Jun 8, 07:30 UTC
Jun 8, 07:30 UTC
Jun 7, 2025
No incidents reported.
Jun 6, 2025
No incidents reported.
Jun 5, 2025
No incidents reported.
Jun 4, 2025
No incidents reported.
Jun 3, 2025
No incidents reported.