Identified - A recent encoding change caused a mismatch in initialization metadata for some clips that were created in the last 24 hours. This would affect clips of assets created before Thursday, March 6 — 15:11 UTC that utilized "basic" or "premium" video_quality. A fix is currently being worked on.
Mar 06, 2026 - 22:57 UTC
Resolved -
This incident has been resolved.
Mar 3, 08:35 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. Latency has returned to normal.
Mar 3, 07:55 UTC
Identified -
The issue has been identified and we are implementing a fix. Latency in the system is reduced, but still remains for some customers.
Mar 3, 07:42 UTC
Update -
We are continuing to investigate and will post as soon as we know more.
Mar 3, 06:36 UTC
Update -
We are continuing to investigate and are seeing significant latency in our collection pipeline.
Mar 3, 05:56 UTC
Investigating -
We are currently investigating an issue with our Mux Data Monitoring collection pipeline. Data may be delayed or missing beginning 05:14 UTC
Mar 3, 05:29 UTC
Resolved -
After monitoring the fix we have confirmed full resolution.
Feb 25, 00:32 UTC
Monitoring -
Our teams have implemented a fix to resolve the delays.
At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.
Feb 24, 21:08 UTC
Identified -
Our teams identified the cause of the delays and are actively working on recovery.
Feb 24, 20:37 UTC
Investigating -
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
Feb 24, 20:06 UTC
Resolved -
This incident has been resolved.
Feb 23, 15:57 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Some customers may have experienced a low number of playback failures during the incident.
Feb 23, 14:47 UTC
Investigating -
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
Feb 23, 14:28 UTC
