All Systems Operational

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System Status for Mux (https://mux.com).

Mux Dashboard ? Operational
Mux Docs ? Operational
Mux Video - VOD ? Operational
Mux Video - Live ? Operational
Mux Data - Data Collection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022
Live stream disconnects at 11:47 and 12:24 UTC on October 1
Resolved - This incident has been resolved.
Oct 1, 15:41 UTC
Monitoring - We experienced an issue at 11:47 and 12:24 UTC on October 1 where live streams that were active maybe have been disconnected unintentionally. Our team has identified the issue, and have applied a patch so that this does not happen again, and continue to monitor our system.
Oct 1, 14:24 UTC
Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Live streams disconnected and assets failing to play back
Resolved - This incident has been resolved.
Sep 28, 19:49 UTC
Monitoring - A fix has been implemented and all live streams should be functional with no interruptions from this issue moving forward. Our team continues to actively monitor the systems for functionality.
Sep 28, 18:24 UTC
Update - Our team is continuing to work on this issue as a top priority. We have applied a partial mitigation that should reduce the occurrence of these issues, but a small number of live streams may still be affected while we work to resolve this completely.
Sep 28, 16:12 UTC
Identified - Starting at 03:25 UTC on Sep 28th, a small number of live streams are being disconnected unexpectedly, and the assets that were created from these live streams are failing to play back.

Our team has identified the issue and is working on a resolution.
Sep 28, 14:42 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
Static renditions (MP4/M4A) for some assets intermittently return 500s
Resolved - This incident has been resolved.
Sep 18, 17:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 16:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 16:29 UTC
Investigating - We are currently investigating an issue where static rendition URLs return 500s intermittently for some assets. This issue only affects MP4/M4A playback URLs; all HLS playback is functioning
Sep 18, 16:16 UTC
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