mux Status

All Systems Operational

About This Site

System Status for Mux (https://mux.com).

Mux Dashboard Operational

Mux Docs Operational

Mux Video - VOD Operational

Mux Video - Live Operational

Mux Data - Data Collection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Mux Data Anomaly Alerts not triggering correctly

Resolved - This incident has been resolved.
Mar 16, 20:17 UTC

Monitoring - Starting around 22:40 UTC on March 14th we experienced an issue where Anomaly Alerts within Mux Data were not triggered correctly for most customers. Our team has patched this issue, and as of ~18:40 UTC on March 15th all alerts are being triggered correctly.

This did not affect any Threshold Alerts configured within the dashboard.

Our team continues to monitor the system to ensure performance and functionality.
Mar 16, 19:14 UTC

Mar 15, 2023

Duplicated webhook events from 19:50 to 20:20 UTC on March 15th

Resolved - Starting at 19:50 UTC on March 15th, some webhook events were duplicated and may have been received multiple times. You may notice duplicate webhook events with different event ids. This was resolved at 20:20 UTC.
Mar 15, 21:30 UTC

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

Delayed data in Monitoring dashboards for Mux Data customers ingested data in the EU

Resolved - This incident has been resolved.
Mar 9, 00:12 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 22:25 UTC

Identified - We have identified an issue that is causing the data in the Monitoring dashboards of Mux Data to be delayed as of approximately 20:25 UTC on March 8th. This is only affecting customers ingesting data via our EU location.

We are working to catch up as quickly as possible, and will provide updates here as we have them.
Mar 8, 20:31 UTC

Mar 8, 2023

Incomplete data from Delivery Usage API

Resolved - The Delivery Usage API Data has now been successfully backfilled.
Mar 8, 17:19 UTC

Identified - We have identified incomplete delivery usage data between roughly 3/6 19:00 UTC to 3/7 3:00 UTC. The affected logs are being reprocessed, but some customers may temporarily see partial or incomplete data in the Delivery Usage API for the affected hours until that process is complete.

We will update and resolve this incident when that backfill process is complete.
Mar 7, 06:21 UTC