mux Status

All Systems Operational

About This Site

System Status for Mux (https://mux.com).

Mux Dashboard Operational

Mux Docs Operational

Mux Video - VOD Operational

Mux Video - Live Operational

Mux Data - Data Collection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2023

No incidents reported today.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

Issues watching live streams

Resolved - This incident has been resolved. Live streams on the single affected pod in our EU region were impacted between 14:18 UTC - 14:55 UTC.
Dec 2, 16:10 UTC

Monitoring - Error rates on the affected pod in the EU region have returned to baseline, there is currently no customer impact; we continue monitoring.
Dec 2, 15:25 UTC

Investigating - We are currently investigating an issue with a small subset of live streams in our EU region, causing playback failures on affected streams.
Dec 2, 14:50 UTC

Dec 1, 2023

No incidents reported.

Nov 30, 2023

Issues viewing Low-Latency Live Streams

Resolved - This incident has been resolved.
Nov 30, 18:51 UTC

Monitoring - A fix has been implemented & we are monitoring the results. Low-latency live streams started before 16:59 UTC that have experienced playback issues will need to be restarted.
Nov 30, 17:11 UTC

Update - Our team has identified the issue and is actively rolling out a fix. We are starting to see recovery for a subset of users.
Nov 30, 16:49 UTC

Identified - Our team has identified the cause of some viewers not being able to view low-latency live streams, and is actively working on a fix.
Nov 30, 16:09 UTC

Update - Our team is continuing to investigate issues with viewing low-latency live streams.

We’ll continue to update you here.
Nov 30, 15:08 UTC

Investigating - We are investigating an issue with low-latency live streams, causing playback to fail.

We apologize for the inconvenience and will share an update once we have more information.
Nov 30, 14:34 UTC

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.