All Systems Operational

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System Status for Mux (https://mux.com).

Uptime over the past 90 days. View historical uptime.
Mux Dashboard Operational
Mux Docs Operational
Mux Video - VOD Operational
Mux Video - Live Operational
Mux Robots Operational
Mux Data - Data Collection Operational
Mux Data - Engagement Counts API Operational
90 days ago
100.0 % uptime
Today
Mux Player - Embeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 16, 2026
video live and playback issues
Resolved - This incident has been resolved.
Jul 16, 17:07 UTC
Update - All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.
Jul 16, 00:21 UTC
Update - We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.
Jul 15, 21:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 21:06 UTC
Identified - Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
Jul 15, 19:13 UTC
Jul 15, 2026
Jul 14, 2026
Video Playback Issues
Resolved - This incident has been resolved.
Jul 14, 20:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 18:03 UTC
Update - We are continuing to work on a fix for this issue.
Jul 14, 17:43 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 14, 17:13 UTC
Investigating - We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
Jul 14, 17:09 UTC
Live stream disruptions
Resolved - This incident has been resolved.
Jul 14, 08:46 UTC
Monitoring - A fix has been implemented and we are monitoring the situation
Jul 14, 00:43 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 21:33 UTC
Update - We are continuing to investigate this issue.
Jul 13, 21:11 UTC
Investigating - We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. We will provide updates as more information becomes available.
Jul 13, 20:42 UTC
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Live Stream Disruptions
Resolved - This incident has been resolved.
Jul 9, 14:02 UTC
Update - We are continuing to monitor for any further issues.
Jul 8, 19:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 19:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 17:43 UTC
Investigating - We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. Our team has identified the underlying infrastructure issue and is actively working on a resolution. We will provide updates as more information becomes available.
Jul 8, 17:29 UTC
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Mux Data beacon collection issues
Resolved - This incident has been resolved.
Jul 2, 01:13 UTC
Monitoring - A fix has been implemented and we are monitoring results. Delayed data was for a subset of customers between 22:12 UTC - 22:44 UTC. No data loss.
Jul 1, 22:50 UTC
Investigating - We are investigating an issue with collecting Mux data beacons. Beginning 22:12 UTC, view session data will be delayed.
Jul 1, 22:35 UTC
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