All Systems Operational

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System Status for Mux (https://mux.com).

Mux Dashboard ? Operational
Mux Docs ? Operational
Mux Video - VOD ? Operational
Mux Video - Live ? Operational
Mux Data - Data Collection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2021
Resolved - This incident has been resolved. The root cause is that a compute node from our cloud provider became unresponsive and lost network connectivity, affecting the views it had been processing.
May 17, 04:03 UTC
Monitoring - Mux Data beacon-processing was interrupted for a small number of properties. Those affected would see a drop-off in views in the Realtime Dashboard at 02:06 UTC and the possibility for incomplete views. Processing of new & ongoing views has been restored.
May 17, 02:58 UTC
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021
Resolved - Our engineering team has confirmed a successful full backfill of all incomplete Delivery Usage API data from 2021-04-26 12:31pm UTC to 2021-05-03 20:10 UTC. All users should now have full access to their delivery data. We appreciate your patience as we worked through this issue.
May 13, 12:13 UTC
Update - Our backfill of the impacted Delivery Usage API data continues to run. Currently, we expect half of the data to be available shortly and we expect this process to continue throughout the week. We appreciate your patience with us as we work to fill all the incomplete data, and will post our next update once we're nearly complete
May 11, 00:52 UTC
Update - Our backfill of the impacted Delivery Usage API data continues to run, though it has taken longer than initially expected. We expect this process to continue through the day. We will share progress as we have material updates.
May 8, 18:54 UTC
Update - Our backfill of the impacted Delivery Usage API data is running on schedule, and we expect all users to have full access to their Delivery Usage information from 2021-04-26 12:31 UTC to 2021-05-03 20:10 UTC within approximately 36 hours.
May 6, 02:21 UTC
Identified - The Delivery Usage API is currently reporting incomplete data from 2021-04-26 12:31pm UTC to 2021-05-03 20:10 UTC. Querying data within this range will work, though the results will be incomplete. All data before and after this time range is accurate.

We are working to backfill this data, and results for queries within this range will change as the backfill runs. Due to the large amount of data involved, we expect this process to take 48 hours or more. We will share progress here daily, or sooner if we have material updates.

All Mux Data and Video services aside from the Delivery Usage API are working as expected.
May 4, 21:15 UTC
May 12, 2021

No incidents reported.

May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
May 7, 2021

No incidents reported.

May 6, 2021
May 5, 2021

No incidents reported.

May 4, 2021
May 3, 2021

No incidents reported.