mux Status

All Systems Operational

About This Site

System Status for Mux (https://mux.com).

Mux Dashboard Operational

Mux Docs Operational

Mux Video - VOD Operational

Mux Video - Live Operational

Mux Data - Data Collection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Errors and slow responses when loading Mux Data Dashboards

Resolved - This incident has been resolved.
Aug 5, 17:45 UTC

Monitoring - The team have implemented a fix and are monitoring the results.
Aug 5, 16:42 UTC

Investigating - We are investigating some Mux Data dashboard pages loading slowly or returning errors.
Aug 5, 15:41 UTC

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

Incomplete data in Delivery Usage API after 17:00 UTC on July 29

Resolved - This incident has been resolved.
Jul 30, 10:10 UTC

Monitoring - A fix has been implemented and we are monitoring the system for performance. All data is complete
Jul 30, 08:43 UTC

Investigating - We are currently investigating an issue where the data returned by the Delivery Usage API is incomplete for timeframes after 17:00 UTC on July 29. Data before this time is complete and accurate, and we will provide updates as we have them.
Jul 30, 08:18 UTC

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

Incomplete data in Mux Data from 17:26:00 UTC to 18:04:00 UTC

Resolved - This incident has been resolved.
Jul 27, 20:55 UTC

Monitoring - The data for the affected timeframe has been backfilled, so all customers should see the complete set of data in Mux Data.

Our team continues to monitor the systems to ensure functionality.
Jul 27, 20:16 UTC

Identified - We have identified (and patched) an issue where a small number of Mux Data customers may see incomplete data in the dashboard for the time range between 17:26:00 UTC and 18:04:00 UTC. Our team is working on backfilling this time range with the complete data, and will post an update when that is complete.
Jul 27, 18:30 UTC

Jul 26, 2022

Incomplete data in Delivery Usage API

Resolved - This incident has been resolved.
Jul 26, 03:48 UTC

Identified - During processing of delivery usage information, we encountered an issue that resulted in partially incomplete data available through the Delivery Usage API for the hours of 02:00 to 06:00 UTC on July 18th. For those hours, the data returned may be slightly lower than the actual usage that occurred.

Our team is working on backfilling and correcting those hours, and we will update here when that backfill is complete. All other time ranges return complete and accurate data from the Delivery Usage API.
Jul 18, 16:50 UTC