mux Status

All Systems Operational

About This Site

System Status for Mux (https://mux.com).

Mux Dashboard Operational

Mux Docs Operational

Mux Video - VOD Operational

Mux Video - Live Operational

Mux Data - Data Collection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 5, 2023

No incidents reported today.

Jun 4, 2023

Elevated error rates and response times for video chunks; video ingest delays

Resolved - This incident has been resolved.
Jun 4, 16:35 UTC

Monitoring - From 13:25 UTC until 15:05 UTC on June 4, we observed elevated error rates and response times for video segments being requested, as well as elevated ingest processing times. In some cases viewers would experience increased rebuffering during playback, with a larger impact on live streams, especially live streams configured for low-latency HLS. A fix has been implemented and we are monitoring the results.
Jun 4, 15:59 UTC

Identified - As of 13:25 UTC on June 4, we are seeing slightly elevated error rates and response times for video segments being requested, as well as elevated ingest processing times. This is not affecting all assets and most playback is unaffected, but in some cases viewers would experience increased rebuffering during playback, with a larger impact on live streams, especially live streams configured for low-latency HLS.
Jun 4, 15:06 UTC

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

Watermark display errors

Resolved - This incident has been resolved.
May 27, 01:35 UTC

Monitoring - We’ve deployed a fix that remediates the issues with watermarks not rendering correctly for new assets going forward. Investigating fixes for assets that were generated with watermark anomalies.
May 26, 22:56 UTC

Identified - At approximately 16:47 UTC on May 26rd we were made aware of an issue with watermark functionality where images appeared to repeat over the top of videos. Assets that are not using watermarks are unaffected. Our team has identified the issue and are working on a fix, and we will provide updates as we have them.
May 26, 20:38 UTC

May 26, 2023

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

Incomplete and delayed data in Monitoring API and Dashboard for Mux Data

Resolved - This incident has been resolved.
May 23, 23:38 UTC

Monitoring - We deployed a fix for this at 20:00 UTC, and data since then is complete and working as expected. Our team continues to actively monitor the system to ensure functionality.
May 23, 20:56 UTC

Identified - Starting at around 19:07 UTC (edited, originally posted incorrectly as PST) on May 23rd we experienced and issue that causes metrics in the Monitoring API and Dashboards of Mux Data to be delayed or incomplete. Our team has identified the issue and are working on a fix, and we will provide updates as we have them.
May 23, 19:56 UTC

May 22, 2023

No incidents reported.