All Systems Operational

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System Status for Mux (https://mux.com).

Mux Dashboard ? Operational
Mux Video - VOD ? Operational
Mux Video - Live ? Operational
Mux Data - Data Collection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 05:48 UTC
Monitoring - A fix has been implemented, and we are monitoring the system. The timeframe for missing data is 8:06PM to 8:28PM Pacific time (04:06 - 04:28 UTC on Nov 20th).
Nov 20, 04:41 UTC
Investigating - We are investigating an issue where a small number of customers are seeing a drop in realtime concurrent viewers in Mux Data, starting 8:06PM Pacific time today. We will provide further updates as we have them.
Nov 20, 04:18 UTC
Nov 19, 2020
Resolved - From 04:22 UTC until approximately 05:30 UTC on Thursday, November 19, we experienced an issue where scripts loaded from https://src.litix.io may fail to load. During this period, it’s possible that you may have experienced a decrease in data collection.

We have addressed this issue, and all scripts load correctly from that domain.
Nov 19, 04:30 UTC
Nov 18, 2020

No incidents reported.

Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 16:20 UTC
Monitoring - Mux Video has recovered, and the engineering team continues to monitor.
Nov 17, 15:12 UTC
Investigating - Mux Video experienced a period of increased error rates and latency for live and on-demand video streams from 14:42 UTC until 14:47 UTC. The engineering team is investigating.
Nov 17, 15:11 UTC
Resolved - This incident has been resolved.
Nov 17, 06:46 UTC
Monitoring - On November 17th, around 1:40AM UTC, 1:55AM UTC, 2:25 UTC, and 3:15 AM UTC, Mux experienced four groups of disconnects to a portion of live streams that were active at those times.

We have implemented a fix and are monitoring the system.
Nov 17, 04:53 UTC
Update - We continue to investigate the issue. Starting at 1:41 UTC, we are seeing an issue where some RTMP streams were disconnected from the Mux side. Not all live streams are impacted by this issue.

There is a chance that live streams that were disconnected during this time may be current stuck not accepting new connections. While we investigate, you can call the `/complete` endpoint on the live stream to correct this.
Nov 17, 03:27 UTC
Investigating - We are currently investigating an issue where some live streams may have been disconnected starting at 1:41 UTC. The issue may be continuing for some customers.
Nov 17, 02:42 UTC
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Completed - The scheduled maintenance has been completed.
Nov 13, 02:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 UTC
Scheduled - We will be performing maintenance on one of our application databases pertaining to webhook delivery from 01:00 UTC to 03:00 UTC on November 13th. There is no expected impact to production services during this maintenance.
Nov 5, 20:27 UTC
Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.