Degraded VOD playback

Incident Report for mux

Resolved

This incident has been resolved.

Posted Oct 21, 2026 - 22:04 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 21, 2026 - 21:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2026 - 21:40 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 21, 2026 - 21:31 UTC

Investigating

We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

Posted Oct 21, 2026 - 21:30 UTC

This incident affected: Mux Video - VOD.