Mux Data - Incomplete Data in Real-Time Dashboard for some customers

Incident Report for mux

Resolved

This issue has been resolved

Posted Apr 25, 2020 - 07:37 UTC

Monitoring

This issue has been resolved, and data collection and the realtime dashboard are functioning as expected. We continue to monitor the situation.

Posted Apr 24, 2020 - 23:36 UTC

Identified

We have identified the issue causing the missing data in real-time dashboards, and have instituted a fix. It will take a little bit of time for the CCV numbers to return to normal, and we are monitoring the situation.

Posted Apr 24, 2020 - 23:18 UTC

Investigating

We are investigating an issue where data appears to be delayed and/or missing from the real-time dashboards for certain customers. Only a small number of customers are affected.

Posted Apr 24, 2020 - 23:01 UTC

This incident affected: Mux Dashboard and Mux Data - Data Collection.