Video Playback Issues

Incident Report for mux

Resolved

This incident has been resolved.
Posted Jul 14, 2026 - 20:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2026 - 18:03 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 14, 2026 - 17:43 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 14, 2026 - 17:13 UTC

Investigating

We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
Posted Jul 14, 2026 - 17:09 UTC
This incident affected: Mux Video - VOD and Mux Video - Live.