We encountered an issue starting 2021-06-25 18:40 UTC where Mux Video events were potentially delayed heavily, repeated, or never sent at all. We implemented a fix at 2021-06-25 20:36 UTC, at which point new events started being delivered as expected. During the time from 18:40 to 20:36 UTC, any events that happened may not show up on assets or live streams in the dashboard, and may not have been delivered to any configured webhooks.
We are not able to resend events that were not sent in this timeframe, due to issues that may occur on configured webhook endpoints which would receive events that are out of order. However, reach out to firstname.lastname@example.org
and reference this incident, and we can provide a report on any objects that changed during this time, allowing reconciliation with your database.