Increased error rates for video ingest and playback for on-demand assets

Incident Report for mux

Resolved

This incident has been resolved.
Posted Oct 03, 2025 - 15:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2025 - 14:27 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 03, 2025 - 14:11 UTC

Identified

We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.
Posted Oct 03, 2025 - 13:24 UTC

Investigating

We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.
Posted Oct 03, 2025 - 12:55 UTC
This incident affected: Mux Video - VOD.
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