Increased errors in playback

Incident Report for mux

Resolved

This incident has been resolved.
Posted Sep 18, 2025 - 19:46 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 18, 2025 - 17:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 18, 2025 - 17:23 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 18, 2025 - 17:08 UTC

Investigating

We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.
Posted Sep 18, 2025 - 16:37 UTC
This incident affected: Mux Video - VOD and Mux Video - Live.