Elevated error rate for image, subtitle, and storyboard requests
Incident Report for mux
Resolved
This incident has been resolved.
Posted Jul 13, 2024 - 19:48 UTC
Monitoring
A fix has been implemented and we are monitoring the results
Posted Jul 13, 2024 - 19:02 UTC
Update
The engineering team have identified the issue and are working towards resolution. Error rates are improving.
Posted Jul 13, 2024 - 18:39 UTC
Investigating
We are investigating an increase in errors when delivering images, subtitles, and storyboards. Video ingest and playback is not affected.
Posted Jul 13, 2024 - 18:07 UTC
This incident affected: Mux Video - VOD and Mux Video - Live.