Video Storage Issues

Incident Report for mux

Resolved

Our storage vendor has confirmed a networking issue relating to their storage product that impaired our system. They have confirmed issue has been mitigated.

Posted Nov 16, 2018 - 21:54 UTC

Monitoring

Error rates to our storage provider have stabilized and we are continuing to monitor performance as we work with our vendor to ensure the issue is resolved.

Posted Nov 16, 2018 - 04:40 UTC

Identified

We are experiencing some issues with our storage system again. We've alerted our vendor and are working through the issue with them.

Posted Nov 16, 2018 - 01:32 UTC

Monitoring

The storage system is back to normal and we are continuing to monitor the situation.

Posted Nov 16, 2018 - 00:54 UTC

Investigating

We are currently experiencing issues with our storage system causing degraded performance for some viewers.

Posted Nov 15, 2018 - 23:21 UTC

This incident affected: Mux Video - VOD.