Unexpected live stream disconnects and playback failures/stalling
Incident Report for mux
Resolved
This incident has been resolved.
Posted Sep 22, 2023 - 19:22 UTC
Update
The team observed and mitigated a new spike in errors from 09:57 UTC until 10:54 UTC causing increased errors, rebuffering, and processing time. The team continues to monitor the system for stability.
Posted Sep 22, 2023 - 11:06 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2023 - 00:38 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 21, 2023 - 23:10 UTC
Investigating
We are currently investigating an issue where some live streams are being disconnected unexpectedly, and some playback of live streams is experiencing increased rebuffering.
Posted Sep 21, 2023 - 22:19 UTC
This incident affected: Mux Video - Live.
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