Unexpected live stream disconnects and playback failures/stalling

Incident Report for mux

Resolved

This incident has been resolved.

Posted Sep 22, 2023 - 19:22 UTC

Update

The team observed and mitigated a new spike in errors from 09:57 UTC until 10:54 UTC causing increased errors, rebuffering, and processing time. The team continues to monitor the system for stability.

Posted Sep 22, 2023 - 11:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 22, 2023 - 00:38 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 21, 2023 - 23:10 UTC

Investigating

We are currently investigating an issue where some live streams are being disconnected unexpectedly, and some playback of live streams is experiencing increased rebuffering.

Posted Sep 21, 2023 - 22:19 UTC

This incident affected: Mux Video - Live.