Issue creating animated GIFs for some videos
Incident Report for Mux
This incident has been resolved.
Posted Jun 15, 2020 - 21:00 UTC
A fix for this issue has been deployed.
Posted Jun 15, 2020 - 19:43 UTC
We have identified the issue to be limited to videos that include rotation metadata. For these videos, video playback succeeds, but animated gif requests fail.

We are working on a fix for this issue right now.
Posted Jun 15, 2020 - 16:05 UTC
We are currently investigating an issue where requests for animated GIFs for some videos fail, and return 5xx response codes. This only affects a subset of videos in our system.

All live streaming, video playback, and thumbnail creation remains functional.
Posted Jun 15, 2020 - 15:51 UTC
This incident affected: Mux Video - VOD.