Video Ingest and playback issues

Incident Report for mux

Resolved

This incident has been resolved.
Posted Jun 16, 2025 - 22:57 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 16, 2025 - 21:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2025 - 21:39 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 16, 2025 - 21:28 UTC

Update

Impact:
* New and existing Live Streams are currently unavailable
* On-demand Assets that are not currently cached may experience errors during playback
* Creation of new On-demand Assets is delayed, but progressing

We are continuing to work on a fix for this issue.
Posted Jun 16, 2025 - 21:27 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 16, 2025 - 21:23 UTC

Identified

The issue has been identified and a fix is being implemented
Posted Jun 16, 2025 - 21:10 UTC

Update

We are continuing to investigate this issue.
Posted Jun 16, 2025 - 21:05 UTC

Investigating

Ingest is impacted and playback may be degraded. Investigation is underway.
Posted Jun 16, 2025 - 21:01 UTC
This incident affected: Mux Video - VOD and Mux Video - Live.