Live stream playback through the Asset Playback ID degraded

Incident Report for mux

Resolved

This issue has been resolved.

Posted Feb 10, 2020 - 18:44 UTC

Identified

We have identified an issue with playback of live streams through associated Asset Playback IDs, while the live stream is still active/live. This issue causes manifests returned for these playback IDs to be incorrectly marked as if the stream was completed. This results in the playback not starting from the live point for these streams.

We are working on a resolution for this issue.

VOD Asset Playback IDs and Live Stream Playback IDs are fully functional at this time.

Posted Feb 10, 2020 - 18:12 UTC

This incident affected: Mux Video - VOD.