Increase in errors and delayed video processing

Incident Report for mux

Resolved

This incident has been resolved.

Posted Nov 15, 2024 - 15:08 UTC

Update

We continue to monitor the health of the system.

Posted Nov 15, 2024 - 12:42 UTC

Monitoring

We have identified and mitigated the issue. Error rates have returned to normal, and the backlog of jobs was processed by 08:57 UTC. We continue to monitor the health of the system.

Posted Nov 15, 2024 - 09:27 UTC

Investigating

We are investigating an increase in errors serving media segments, and delays in video processing starting from 08:29 UTC.

Posted Nov 15, 2024 - 09:10 UTC

This incident affected: Mux Video - VOD and Mux Video - Live.