Video Ingest Processing Delays

Incident Report for mux

Resolved

Between 19:54 and 20:20 UTC processing of all on-demand video ingest experienced delays. A fix was deployed at 20:14 UTC and processing delays were fully resolved at 20:20 UTC.

Posted Oct 30, 2024 - 21:09 UTC

Update

We are continuing to monitor the system.

Posted Oct 30, 2024 - 20:25 UTC

Monitoring

The issue has been identified and a fix has been deployed. All delayed processing has recovered and video ingestion is operating normally.

Posted Oct 30, 2024 - 20:23 UTC

Investigating

We are currently investigating an issue that is delaying processing of newly ingested on-demand videos.

Posted Oct 30, 2024 - 20:11 UTC

This incident affected: Mux Video - VOD.