Direct upload failures and playback failures for some customers

Incident Report for mux

Resolved

This incident has been resolved.
Posted Feb 23, 2026 - 15:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Some customers may have experienced a low number of playback failures during the incident.
Posted Feb 23, 2026 - 14:47 UTC

Investigating

We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
Posted Feb 23, 2026 - 14:28 UTC
This incident affected: Mux Video - VOD.