We have made a change on our side to attempt to route around the poorly performing GCS region (at this point we believe it is one region, though in transparency we are not certain that this isn’t global for GCS) for live.mux.com and global-live.mux.com. This has a few impacts after the rollout:
1) New live streams that were not active this morning should work without issue 2) Live streams that are currently streaming will continue to work, but with the degraded performance seen before this change 3) Any live stream that tries to reconnect and cannot will need the /complete endpoint called, but after that should be able to connect and live stream, without a change in the encoder configuration
Posted Oct 24, 2020 - 16:51 UTC
We are experiencing increased re-buffering and error rates on live streams caused by performance issues with Google Cloud Storage.
Posted Oct 24, 2020 - 15:54 UTC
We are currently investigating an issue causing increased re-buffering and error rates on live streams.