Elevated API Errors

Incident Report for mux

Resolved

This incident has been resolved.

Posted Dec 28, 2018 - 05:48 UTC

Monitoring

The backlog has finished processing and we are continuing to monitor status of the system.

Posted Dec 28, 2018 - 03:14 UTC

Update

We have resolved the issue with database load and all Mux Video playback should be operating normally. Currently all new video asset ingest is delayed and we are working to process the queue.

Posted Dec 28, 2018 - 02:21 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 28, 2018 - 01:20 UTC

Identified

We have determined the incident was triggered by increased load on the Mux Video asset database. We are in the process of restoring service.

Posted Dec 28, 2018 - 00:56 UTC

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Posted Dec 28, 2018 - 00:13 UTC

This incident affected: Mux Video - VOD.