Incomplete Historical Metrics

Incident Report for mux

Resolved

This incident has been resolved.
Posted Mar 19, 2021 - 02:08 UTC

Monitoring

We have successfully reprocessed data from 23:00 UTC on March 17 until 11:00 UTC on March 18. There should be no impact to historical metrics. We are continuing to monitor the system.
Posted Mar 19, 2021 - 00:25 UTC

Update

The effort to backfill the data continues. At this time, we expect this process to take into this afternoon, so we will be updating this ticket less frequently. We will continue to post here as we have more information or updates.
Posted Mar 18, 2021 - 16:56 UTC

Update

Our team continues to work to backfill the data for the affected window, and will provide more updates as we have them.
Posted Mar 18, 2021 - 15:49 UTC

Update

We are continuing to work on backfilling the data for the affected period, which spanned from about 23:00 UTC on March 17 until 11:00 UTC on March 18. Mux Data views as of 11:00 UTC today are processing as expected while we complete the backfill.

We will provide more updates as we have them.
Posted Mar 18, 2021 - 14:44 UTC

Update

New Mux Data views are being processed as normal. We're continuing to work towards re-filling the missing Mux Data views.
Posted Mar 18, 2021 - 12:39 UTC

Identified

This issue has been identified. A regression in our beacon-processing systems led to some views not being persisted. We are actively working to reprocess the data.
Posted Mar 18, 2021 - 11:00 UTC

Investigating

We are currently investigating an issue where there is incomplete historical data for some Mux Data properties.
Posted Mar 18, 2021 - 10:33 UTC
This incident affected: Mux Data - Data Collection.