Elevated error rate for image, subtitle, storyboard and gif requests

Incident Report for mux

Resolved

This incident has been resolved.
Posted Dec 06, 2024 - 20:40 UTC

Monitoring

The team has mitigated the issue, and error rates have returned to normal at 17:01 UTC. From then on, generating image, subtitle, storyboard, and gif requests should be fully operational. We are continuing to monitor the health of the system.
Posted Dec 06, 2024 - 18:34 UTC

Investigating

We are investigating an increase in errors in generating image, subtitle, storyboard, and gif requests starting from 15:38 UTC.
Posted Dec 06, 2024 - 16:55 UTC
This incident affected: Mux Video - VOD.
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