Mux Data Collection Latency

Incident Report for mux

Resolved

This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.

Posted Oct 21, 2026 - 23:47 UTC

Monitoring

The system has recovered at 22:28 UTC and we are monitoring the results.

Posted Oct 21, 2026 - 22:51 UTC

Investigating

We are experiencing some latency in collecting beacons, beginning 22:04 UTC. Investigation is underway.

Posted Oct 21, 2026 - 22:21 UTC

This incident affected: Mux Data - Data Collection.