Elevated connection errors when starting to live stream

Incident Report for mux

Resolved

This incident has been resolved.

Posted Oct 31, 2023 - 00:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2023 - 23:28 UTC

Update

Our team is continuing to investigate this issue as a top priority, and will provide updates as we have them.

Posted Oct 30, 2023 - 23:05 UTC

Investigating

We are currently investigating an issue where as of approximately 22:30 UTC on Oct 30th we are experiencing elevated connection errors for live streams. This may cause some encoders to be unable to start broadcasting, or also cause issues when trying to reconnect.

Video playback is unaffected

Posted Oct 30, 2023 - 22:00 UTC

This incident affected: Mux Video - Live.