Mux Player embeds increased error rates

Incident Report for mux

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 22:04 UTC

Update

We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.
Posted Oct 20, 2025 - 18:21 UTC

Update

We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.
Posted Oct 20, 2025 - 15:12 UTC

Monitoring

Recovery continues and service has returned to operational. We will continue to monitor.
Posted Oct 20, 2025 - 10:40 UTC

Update

We're seeing signs of recovery, and continue to monitor the service health.
Posted Oct 20, 2025 - 09:54 UTC

Update

We are continuing to investigate the issue.
Posted Oct 20, 2025 - 09:46 UTC

Identified

From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.
Posted Oct 20, 2025 - 09:39 UTC
This incident affected: Mux Player - Embeds.