Elevated error rates for segment delivery

Incident Report for mux

Resolved

This incident has been resolved.

Posted Jun 08, 2025 - 08:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 08, 2025 - 08:02 UTC

Update

We are continuing to investigate this issue.

Posted Jun 08, 2025 - 07:50 UTC

Update

As well as increased error rates delivering segments for HLS playback for some assets, we are seeing delays in ingest for some assets as well. Our team continues to investigate all issues.

Posted Jun 08, 2025 - 07:35 UTC

Investigating

We are currently investigating an issue where we're seeing elevated error rates delivering individual segments for HLS playback of videos. We will provide updates as we have them.

Posted Jun 08, 2025 - 07:30 UTC

This incident affected: Mux Video - VOD and Mux Video - Live.