Missing events for some assets, live streams, and other objects

Incident Report for mux

Resolved

This incident has been resolved.
Posted Sep 03, 2022 - 17:35 UTC

Monitoring

A fix has been implemented and all new events should be present as expected.

There are events for assets, live streams, and other objects that will be missing from Sep 2 20:07 UTC until Sep 3 04:22 UTC. As of 4:22 UTC, all events should be present. Our team continues to monitor the system for performance
Posted Sep 03, 2022 - 04:34 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 03, 2022 - 04:24 UTC

Investigating

We are currently investigating an issue where some assets, live streams, direct uploads, or other objects are missing events that are expected. This results in the events (such as `video.asset.created` and `video.asset.ready`) not being available for those objects, as well as missing notifications for those events via configured webhooks.

Video ingest and playback are unaffected at this time.
Posted Sep 03, 2022 - 04:00 UTC
This incident affected: Mux Video - VOD and Mux Video - Live.