MP4 delivery for some assets is not working

Incident Report for mux

Resolved

This incident has been resolved.

Posted Sep 15, 2022 - 20:43 UTC

Monitoring

A fix has been implemented and MP4 delivery should work for all assets. Our team continues to monitor the system.

Posted Sep 15, 2022 - 18:58 UTC

Identified

We have identified the issue and are working on a fix

Posted Sep 15, 2022 - 18:24 UTC

Update

We are continuing to investigate this issue.

Posted Sep 15, 2022 - 18:13 UTC

Investigating

We are currently investigating an issue where MP4s for some assets are not able to be delivered.

Posted Sep 15, 2022 - 18:12 UTC

This incident affected: Mux Video - VOD.