Elevated Error-Rates for Video Delivery

Incident Report for mux

Resolved

The elevated errors were isolated to a single customer making HTTP range requests for HLS chunks, which is not supported and led to a spike in HTTP 416 status codes. All services continue to operate normally.

Posted Mar 22, 2019 - 17:42 UTC

Investigating

We are currently investigating elevated error-rates for video delivery

Posted Mar 22, 2019 - 17:26 UTC

This incident affected: Mux Video - VOD.