This incident has been resolved. Video is operating as expected.
Posted May 18, 2020 - 16:48 UTC
Monitoring
A fix has been implemented and we are monitoring the system for any additional issues. At this time, all live streaming and asset playback should work as expected.
Posted May 18, 2020 - 16:08 UTC
Update
The team is continuing to work towards identifying a resolution. We have a little more clarity on the current functionality. At this time:
- All new VOD Asset ingests (as of 14:00 UTC on May 18th) will work correctly when made via the API (/video/v1/assets). - Live Streams and Direct Uploads will fail to playback. - Any VOD asset created before May 18th, 14:00 UTC may fail to play back.
Posted May 18, 2020 - 15:19 UTC
Update
The team is continuing to work towards identifying a resolution. At this time, all new VOD Asset ingests (as of 14:00 UTC on May 18th) will work correctly, while live streams and assets ingested prior to 14:00 UTC on May 18th continue to fail to play back.
Posted May 18, 2020 - 15:10 UTC
Update
The team continues to investigate this issue with Mux Video. All new VOD asset ingests will work correctly.
Live streaming, and ~50% of VOD assets that were ingested prior to 14:00 UTC on May 18th will continue to fail playback.
Posted May 18, 2020 - 14:34 UTC
Update
We are continuing to work on identifying this issue, as it can cause playback failures for live streams, VOD assets, and thumbnail/gif generation. We will provide more updates and an ETA as soon as we have one.
Posted May 18, 2020 - 14:08 UTC
Investigating
We are currently investigating an issue where playback is failing due to errors in serving chunks for live and VOD streams. We will provide updates as we have them.