Watermark display errors

Incident Report for mux

Resolved

This incident has been resolved.

Posted 2 years ago. May 27, 2023 - 01:35 UTC

Monitoring

We’ve deployed a fix that remediates the issues with watermarks not rendering correctly for new assets going forward. Investigating fixes for assets that were generated with watermark anomalies.

Posted 2 years ago. May 26, 2023 - 22:56 UTC

Identified

At approximately 16:47 UTC on May 26rd we were made aware of an issue with watermark functionality where images appeared to repeat over the top of videos. Assets that are not using watermarks are unaffected. Our team has identified the issue and are working on a fix, and we will provide updates as we have them.

Posted 2 years ago. May 26, 2023 - 20:38 UTC

This incident affected: Mux Video - VOD and Mux Video - Live.