Elevated Video API playback error rates

Incident Report for mux

Resolved

This incident has been resolved.

Posted Nov 11, 2019 - 17:31 UTC

Monitoring

Our infrastructure provider has acknowledged that they are mitigating the issue and we are observing error rates in expected ranges. We are continuing to monitor the issue.

Posted Nov 11, 2019 - 12:16 UTC

Update

We are seeing error rates return to expected values and are continuing to monitor the situation.

Posted Nov 11, 2019 - 11:49 UTC

Identified

We have identified an issue with one of our infrastructure providers and are investigating workarounds to mitigate the issues.

Posted Nov 11, 2019 - 11:32 UTC

Investigating

We're experiencing an elevated level of Video API errors and are currently looking into the issue.

Posted Nov 11, 2019 - 11:21 UTC

This incident affected: Mux Video - VOD.