Intermittent issues loading API resources

Incident Report for mux

Resolved

This incident has been resolved.

Posted Jun 07, 2022 - 20:50 UTC

Monitoring

A fix has been implemented and API availability has been restored. We continue to monitor performance.

Posted Jun 07, 2022 - 19:42 UTC

Update

We are continuing to investigate issue where API calls to https://api.mux.com are timing out intermittently.

All live stream ingest and video playback are unaffected and continue to work as expected.

Posted Jun 07, 2022 - 19:18 UTC

Investigating

We are currently investigating an issue where API calls made from the Mux Dashboard are timing out for some users, leading to issues loading resources and pages within the application.

Posted Jun 07, 2022 - 19:03 UTC

This incident affected: Mux Dashboard, Mux Video - VOD, and Mux Video - Live.